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Terms of Service

Last updated: July 17, 2026

These Terms of Service ("Terms") govern your access to and use of Convora CRM (the "Service"), operated by iCubeTech Services ("we," "us," or "our"), accessible at crm.convora.io. By using the Service, you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing or using Convora CRM, you agree to these Terms and our Privacy Policy. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

2. Description of Service

Convora CRM is a multi-tenant lead management platform that enables businesses to:

  • Receive, organize, and manage leads from multiple sources
  • Assign leads to teams and team members
  • Track lead status and activity history
  • Integrate with advertising platforms (Meta, Google Ads) for lead retrieval and conversion tracking
  • Configure custom fields, assignment rules, and webhook endpoints
  • Generate reports and analytics dashboards

3. Account Registration & Security

  • You must provide accurate and complete information when creating an account
  • You are responsible for maintaining the confidentiality of your login credentials
  • You must notify us immediately of any unauthorized access to your account
  • We reserve the right to suspend accounts that violate these Terms
  • One person or organization may maintain multiple workspaces

4. Workspace & Data Ownership

  • Your Data — You retain full ownership of all lead data, custom fields, and content you create or import into Convora CRM
  • Workspace Administration — Workspace administrators control access, roles, and data within their workspace
  • Data Isolation— Each workspace's data is logically separated and inaccessible to other workspaces
  • Export Rights — You may export your lead data at any time

5. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose or in violation of any applicable laws
  • Upload or transmit malicious code, viruses, or harmful content
  • Attempt to gain unauthorized access to other workspaces or user accounts
  • Use the Service to send unsolicited bulk communications (spam)
  • Interfere with or disrupt the Service infrastructure
  • Scrape, crawl, or use automated means to access the Service without permission
  • Resell or redistribute the Service without our written consent
  • Store or process data that violates any third party's rights

6. Third-Party Integrations

  • Convora CRM allows you to connect third-party services such as Meta (Facebook/Instagram) and Google Ads
  • By connecting these services, you authorize us to access and process data from those platforms on your behalf
  • You are responsible for complying with the terms of service of any third-party platforms you connect
  • We are not responsible for the availability, accuracy, or policies of third-party services
  • You may disconnect integrations at any time through the workspace settings

7. Webhook & API Usage

  • Webhook endpoints are provided for receiving lead data from external sources
  • Each webhook endpoint is authenticated using a unique key per workspace
  • You are responsible for the data you send to your webhook endpoints
  • We reserve the right to rate-limit or suspend webhook endpoints that are abused

8. Service Availability

  • We strive to maintain high availability but do not guarantee uninterrupted service
  • We may perform maintenance that temporarily affects availability
  • We are not liable for downtime caused by factors beyond our control

9. Intellectual Property

  • Convora CRM, including its design, code, features, and branding, is the intellectual property of iCubeTech Services
  • You are granted a limited, non-exclusive, non-transferable license to use the Service
  • You may not copy, modify, reverse engineer, or create derivative works of the Service

10. Limitation of Liability

To the maximum extent permitted by law:

  • The Service is provided "as is" and "as available" without warranties of any kind, express or implied
  • We are not liable for any indirect, incidental, special, consequential, or punitive damages
  • Our total liability shall not exceed the amount you paid for the Service in the 12 months preceding the claim
  • We are not responsible for any loss of data, leads, or business opportunities resulting from the use of the Service

11. Indemnification

You agree to indemnify and hold harmless iCubeTech Services and its officers, employees, and agents from any claims, damages, or expenses arising from your use of the Service or violation of these Terms.

12. Termination

  • You may stop using the Service and request account deletion at any time
  • We may suspend or terminate your access for violation of these Terms
  • Upon termination, your data will be retained for 30 days before permanent deletion
  • Provisions regarding intellectual property, limitation of liability, and indemnification survive termination

13. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes by posting the updated Terms on this page. Continued use of the Service after changes constitutes acceptance of the updated Terms.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts in Ahmedabad, Gujarat, India.

15. Contact Us

If you have questions about these Terms, please contact us: