Cookie Policy
Last updated: July 17, 2026
This Cookie Policy explains how iCubeTech Services ("we," "us," or "our") uses cookies and similar technologies on Convora CRM (crm.convora.io).
1. What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences, keep you signed in, and understand how you interact with the site.
2. Cookies We Use
2.1 Essential Cookies
These cookies are required for the platform to function. They cannot be disabled.
| Cookie | Purpose | Duration |
|---|---|---|
authjs.session-token | Maintains your authenticated session using a secure JWT token | 30 days |
authjs.csrf-token | Protects against cross-site request forgery (CSRF) attacks | Session |
authjs.callback-url | Stores the redirect URL after authentication | Session |
next-auth.session-token | Alternative session token (NextAuth.js compatibility) | 30 days |
2.2 Preference Cookies
| Cookie | Purpose | Duration |
|---|---|---|
theme | Remembers your preferred color theme (light, dark, or system) | 1 year |
2.3 Third-Party Cookies
When you connect third-party integrations (e.g., Facebook Login), those services may set their own cookies. These are governed by the respective third party's cookie policy:
- Meta (Facebook) — Used during OAuth authentication flow
- Google — Used when connecting Google Ads integration
3. Local Storage & Session Storage
In addition to cookies, we use browser storage mechanisms for functionality:
| Key | Purpose | Type |
|---|---|---|
theme | Dark/light mode preference (next-themes) | Local Storage |
| React Query cache | Caches API responses for improved performance | Memory |
4. Analytics & Tracking
Convora CRM does not currently use analytics cookies or third-party tracking scripts (such as Google Analytics, Hotjar, or similar services). If this changes in the future, we will update this policy and obtain your consent where required.
5. Managing Cookies
You can manage cookies through your browser settings. Note that disabling essential cookies will prevent you from using Convora CRM, as authentication requires session cookies.
To manage cookies in your browser:
- Chrome — Settings → Privacy and security → Cookies
- Firefox — Settings → Privacy & Security → Cookies
- Safari — Preferences → Privacy → Manage Website Data
- Edge — Settings → Privacy, search, and services → Cookies
6. Do Not Track
Convora CRM does not track users across third-party websites and respects "Do Not Track" browser signals. Since we do not use analytics or advertising cookies, there is no tracking behavior to disable.
7. Changes to This Policy
We may update this Cookie Policy when we add new features or integrations. Changes will be posted on this page with an updated "Last updated" date.
8. Contact Us
If you have questions about our use of cookies, please contact us:
- Email: support@icubetechservices.com
- Company: iCubeTech Services, Ahmedabad, India